Don't Worry we are here to help.
You can return a product for a refund or exchange if:
- your artwork is incorrectly printed ( wrong artwork or position on the garment)
- you've received the wrong garment or one with a manufacturing defect
- any garment bought 'blank' (without custom printing) as long as it is has not been worn or washed and is in brand new condition
We cannot accept:
- custom printed clothing made to order cannot be returned or exchanged because you have ordered the wrong garment colour, size, style or quantity
- custom printed clothing cannot be returned or exchanged because you have changed your mind
- clothing that has been worn, washed or has make-up stains
- garments damaged by misuse or failure to follow the care instructions
- clothing printed with designs created by you containing errors such as:
- poor quality, low resolution images uploaded for printing
- voids, colour fade or other print limitations identified for your consideration when designing and ordering for all-over printed garments
- spelling, punctuation or grammatical errors
- unintended print outcomes from choices made by you in the design process
We take care with your order (read about our Guarantee here), but you need to check all your product choices and designs carefully before placing you order.
If you have made an error in your order please contact us about it as there may be some way we can help you... we printers can work magic you know!
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact firstname.lastname@example.org or call 262-343-1213 to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
BG DECAL AND APPAREL - Returns
120 N. Main Street Suite 120
West Bend WI 53095