How long will my order take?
Our standard production time is up to 10 working days, but you can choose five working day rush production or the 24 Hour VIP production option if you need to speed things up. The cut off time is 9am for us to commence work on your rush order that day.
But wait, there’s more!, We have to get your order delivered to you. If you’re local you can pick up from our store. But if you don’t call West Bend home, we’ve got express shipping options in the cart. Shipping time depends on where you are.
Total time from order to door is [Production Time] + [Shipping Method] = [estimated delivery time]. The cart calculates the estimated delivery time for you and it’s shown during the shipping stage (Step 2) of the checkout. The estimated delivery time is the longest time possible time it will take to receive your order.
Can I change my delivery address after placing my order?
Once your order has been finalized through the checkout you CANNOT edit it. However we are happy make alterations for you. Follow these steps:
Changes to delivery details should be made as soon as possible before your scheduled 'Shipping Date' to avoid costly re-delivery of your order.
What do I do if I haven't received my order?
If it has been more than seven days since your order was completed, give us a call, log in to your account and ASK A QUESTION, or send an email to firstname.lastname@example.org with your order number and we'll track it down for you.
Do I need to be at home when my order is delivered?
If you're not at home the postman or courier will put a card in your mailbox. Depending on the delivery method we used your parcel will be available at the nearest post office for collection, or you can call the courier direct to arrange a re-delivery when you'll be home, you can also give the courier authorization to leave the parcel without a signature or choose to collect the parcel from the nearest depot. Please note re-delivery arrangements are at the discretion of the courier company.